Wednesday Oct 14, 2026
12:00 PM - 1:00 PM EDT
Hummel's/BME Conference Room
at The Chamber Suites
83 Main St Cortland NY
Free To Chamber Members

Turning Stress into Insight: How Emotionally Intelligent Leaders Strengthen Systems:
Every leader has been there: a team member who seems checked out, a conflict that keeps resurfacing, a decision that won't move. The instinct is to fix the person, or push through the friction. But what if the friction itself is trying to tell you something?
In this lunch and learn, Dr. Jen Rafferty reframes the stress, disengagement, and resistance showing up in your organization, not as problems to eliminate, but as data points revealing exactly where your systems and communication need attention. Leaders who learn to read these signals with clarity instead of reacting with urgency build more resilient teams, make better decisions under pressure, and earn the kind of trust that holds when things get hard.
You'll leave with:
This is a conversation about the competitive edge that comes from understanding the human side of how your business actually runs.
About Dr. Jen Rafferty

Dr. Jen Rafferty is an emotional intelligence strategist, TEDx speaker, and founder of Empowered Educator. With a PhD in educational psychology and certifications in emotional intelligence and neuro-identity evolution, she helps leaders at all levels build the self-awareness and regulation skills that drive stronger teams, clearer decisions, and lasting organizational change. Her work has been featured in Forbes, Authority Magazine, and Best Holistic Life Magazine.
Printed courtesy of www.cortlandareachamber.com/ – Contact the Cortland Area Chamber of Commerce for more information.
83 Main Street, Cortland, NY 13045 – (607) 756-2814 – info@cortlandareachamber.com